Customer-inspired quality : looking backward through the telescope

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Bibliographic Information

Title
"Customer-inspired quality : looking backward through the telescope"
Statement of Responsibility
James G. Shaw
Publisher
  • Jossey-Bass
Publication Year
  • c1996
Book size
26 cm
Series Name / No
  • : hbk
Other Title
  • The Warren Bennis executive briefing series

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Notes

The Warren Bennis Executive Briefing Series -- cover jacket

Includes index

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