Quality management in the nonprofit world : combining compassion and performance to meet client needs and improve finances

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Bibliographic Information

Title
"Quality management in the nonprofit world : combining compassion and performance to meet client needs and improve finances"
Statement of Responsibility
Larry W. Kennedy ; foreword by Philip Crosby
Publisher
  • Jossey-Bass Publishers
Publication Year
  • 1991
Book size
24 cm

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Notes

Includes bibliographical references (p. 167) and index

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