Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Bibliographic Information
- Title
- "Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system"
- Statement of Responsibility
- Michael D. Johnson, Anders Gustafsson
- Publisher
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- Jossey-Bass
- Publication Year
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- c2000
- Book size
- 24 cm
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Notes
Includes bibliographical references and index
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Details 詳細情報について
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- CRID
- 1130282271110516480
-
- NII Book ID
- BA50773828
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- ISBN
- 0787953105
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- LCCN
- 00009245
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- Web Site
- https://lccn.loc.gov/00009245
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- Text Lang
- en
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- Country Code
- us
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- Title Language Code
- en
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- Place of Publication
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- San Francisco
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- Classification
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- NDC9: 675.2
- LCC: HF5415.335
- DC21: 658.8/12
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- Subject
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- LCSH: Consumer satisfaction
- LCSH: Customer loyalty
- LCSH: Customer relations
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- Data Source
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- CiNii Books
