Serving the difficult customer : a how-to-do-it manual for library staff

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Bibliographic Information

Title
"Serving the difficult customer : a how-to-do-it manual for library staff"
Statement of Responsibility
Kitty Smith
Publisher
  • Neal-Schuman Publishers
Publication Year
  • 1993
Book size
28 cm

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Notes

Bibliography: p. 159-163

Includes index

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