Service quality : multidisciplinary and multinational perspectives

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Bibliographic Information

Title
"Service quality : multidisciplinary and multinational perspectives"
Statement of Responsibility
edited by Stephen W. Brown ... [et al.]
Publisher
  • Lexington Books
Publication Year
  • c1991
Book size
24 cm

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Notes

Includes bibliographical references and index

"This volume represents the cooperative efforts of the Service Research Center at the University of Karlstad (Sweden) and the First Interstate Center for Services Marketing at Arizona State University (United States)."

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