Designing the customer-centric organization : a guide to strategy, structure, and process

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Bibliographic Information

Title
"Designing the customer-centric organization : a guide to strategy, structure, and process"
Statement of Responsibility
Jay R. Galbraith
Publisher
  • Jossey-Bass, a Wiley Imprint
Publication Year
  • c2005
Book size
24 cm

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Notes

Includes bibliographical references (p. 173) and index

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