Customer satisfaction measurement and management : using the voice of the customer

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Bibliographic Information

Title
"Customer satisfaction measurement and management : using the voice of the customer"
Statement of Responsibility
by Earl Naumann, Kathleen Giel
Publisher
  • Thomson Executive Press
Publication Year
  • c1995
Book size
24 cm.

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Notes

Includes index

Computer disk (demo) in pocket

Details 詳細情報について

  • CRID
    1130282272869320960
  • NII Book ID
    BA26276678
  • ISBN
    0538844396
  • LCCN
    94043419
  • Web Site
    https://lccn.loc.gov/94043419
  • Text Lang
    en
  • Country Code
    us
  • Title Language Code
    en
  • Place of Publication
    • Cincinnati, Ohio
  • Classification
  • Data Source
    • CiNii Books
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