Effective complaint management : the business case for customer satisfaction

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Bibliographic Information

Title
"Effective complaint management : the business case for customer satisfaction"
Statement of Responsibility
Bernd Stauss, Wolfgang Seidel
Publisher
  • Springer
  • 2nd ed
Publication Year
  • c2019
Book size
25 cm
Series Name / No
  • : [hardback]

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Notes

Includes bibliographical references

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