Effective complaint management : the business case for customer satisfaction
Bibliographic Information
- Title
- "Effective complaint management : the business case for customer satisfaction"
- Statement of Responsibility
- Bernd Stauss, Wolfgang Seidel
- Publisher
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- Springer
- 2nd ed
- Publication Year
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- c2019
- Book size
- 25 cm
- Series Name / No
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- : [hardback]
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Notes
Includes bibliographical references
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Details 詳細情報について
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- CRID
- 1130861759796017294
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- NII Book ID
- BD05144808
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- ISBN
- 9783319987040
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- LCCN
- 2018957270
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- Web Site
- https://lccn.loc.gov/2018957270
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- Text Lang
- en
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- Country Code
- sz
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- Title Language Code
- en
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- Place of Publication
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- Cham
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- Subject
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- LCSH: Consumer complaints
- LCSH: Consumer satisfaction
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- Data Source
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- CiNii Books