The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
書誌事項
- 公開日
- 2015-11
- 権利情報
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- https://www.elsevier.com/tdm/userlicense/1.0/
- DOI
-
- 10.1016/j.jretconser.2015.07.012
- 公開者
- Elsevier BV
この論文をさがす
収録刊行物
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- Journal of Retailing and Consumer Services
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Journal of Retailing and Consumer Services 27 103-112, 2015-11
Elsevier BV
