Operations Research (OR) in Service Industries: A Comprehensive Review
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- Yiting Xing
- School of Economics and Management Chang'an University Xi'an China
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- Ling Li
- Old Dominion University Norfolk VA USA
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- Zhuming Bi
- Department of Engineering Indiana University Purdue University Fort Wayne Fort Wayne IN USA
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- Marzena Wilamowska‐Korsak
- Safety Engineering Department, College of Engineering Warmia and Mazury University at Olsztyn Olsztyn Poland
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- Li Zhang
- School of Economics and Management Beijing Jiaotong University Beijing China
書誌事項
- 公開日
- 2013-04-18
- 権利情報
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- http://onlinelibrary.wiley.com/termsAndConditions#vor
- DOI
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- 10.1002/sres.2185
- 公開者
- Wiley
この論文をさがす
説明
<jats:p>The share of gross domestic product from the service industry reflects the competitiveness of a nation; the service industry in the USA accounts for around 80% of its gross domestic product, and it has been increasing gradually. Continual innovations and advances in enabling technologies for the service industry are crucial for developed countries to sustain their leading positions in the globalized economy. To clarify future research directions of operations research (OR) in the service industry, the state of art of OR has been examined systematically, the new requirements of OR are identified for its applications in service industries in comparison with those in manufacturing industries, and the limitations of existing methodologies and tools have been discussed. This paper was intended to provide an updated review on how OR has been applied in the service sector in recent years and what directions the study of OR will be carried forward in the near future. Under a proposed research framework, recent OR‐related articles were collected from 17 leading OR journals and classified into the five most active sectors, that is, transportation and warehousing, information and communication, human health and social assistance, retails and wholesales, and financial and insurance services. The conclusions on the limitations of existing studies and the demanding ORs in the service have been drawn from our summaries and observations from a comprehensive review in this field. Copyright © 2013 John Wiley & Sons, Ltd.</jats:p>
収録刊行物
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- Systems Research and Behavioral Science
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Systems Research and Behavioral Science 30 (3), 300-353, 2013-04-18
Wiley
