Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice

DOI 2 Citations

Journal

Service Quality: New Directions in Theory and Practice

Service Quality: New Directions in Theory and Practice 72-94, 1994

SAGE Publications, Inc.

Citations (2)*help

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Details 詳細情報について

CRID

1362544418623812224
DOI

10.4135/9781452229102.n3
Data Source
- Crossref

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