User-Generated Content Sources in Social Media: A New Approach to Explore Tourist Satisfaction
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- Yeamduan Narangajavana Kaosiri
- Departament of Business Administration and Marketing, Faculty of Law and Economic Sciences, Universitat Jaume I, Castellón de la Plana, Spain
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- Luis José Callarisa Fiol
- Departament of Business Administration and Marketing, Faculty of Law and Economic Sciences, Universitat Jaume I, Castellón de la Plana, Spain
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- Miguel Ángel Moliner Tena
- Departament of Business Administration and Marketing, Faculty of Law and Economic Sciences, Universitat Jaume I, Castellón de la Plana, Spain
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- Rosa María Rodríguez Artola
- Departament of Business Administration and Marketing, Faculty of Law and Economic Sciences, Universitat Jaume I, Castellón de la Plana, Spain
書誌事項
- 公開日
- 2017-12-14
- 権利情報
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- https://journals.sagepub.com/page/policies/text-and-data-mining-license
- DOI
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- 10.1177/0047287517746014
- 公開者
- SAGE Publications
この論文をさがす
説明
<jats:p> The study focuses on sources of user-generated content (UGC) in social media: strong-tie sources, weak-tie sources, and tourism-tie sources and their effects on tourist satisfaction with the destination. It is separated into the pre- and post- travel processes. First, it addresses the influences of sources of UGC on tourist expectations about core resources and supporting factors, and then analyzes tourist satisfaction by concentrating on tourist expectations and perceptions of core resources and supporting factors. Findings suggest that UGC sources have an indirect effect on tourist satisfaction since most UGC sources have an influence on tourist expectations, which will later be compared with the real tourist perception. Main conclusions and some recommendations and limitations are provided. </jats:p>
収録刊行物
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- Journal of Travel Research
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Journal of Travel Research 58 (2), 253-265, 2017-12-14
SAGE Publications