A Study of Desirable Drug Information for the Public: Analysis of Telephone Counseling at JPA

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  • 患者への医薬品情報提供のあり方についての一考察  日薬電話薬相談をとおして
  • カンジャ エ ノ イヤクヒン ジョウホウ テイキョウ ノ アリカタ ニ ツイテ ノ イチコウサツ ニチヤク デンワクスリ ソウダン オ トオシテ

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Abstract

The Japan Pharmaceutical Association (JPA) supplies many kinds of drug information to pharmacists and the public. Drug counseling to the patients by telephone is included in the drug information service. Recently, consultations about side effects and drug interactions have increased in number drastically. We suppose that the reason for this consists not in the shortage of routine information (e.g., side effects and drug interactions on the package inserts) at the community pharmacies, but in the anxiety under “unsatisfaction” (non-satisfactory state) which is latent in the patients. Consequently, it is important for us (or pharmacies) to consider the concept of unsatisfaction when we (or pharmacists) provide the patients with drug information.

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