A Methodology for Designing Process Management Standards for Daily Work in Hospitals

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  • 病院における日常業務のプロセス管理標準を設計するための方法論
  • ビョウイン ニ オケル ニチジョウ ギョウム ノ プロセス カンリ ヒョウジュン オ セッケイ スル タメ ノ ホウホウロン

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Abstract

In recent years, quality and safety of healthcare has drawn a considerable attention and great efforts have been made for ensuring quality and safety of services in hospitals. In order to ensure quality and safety of products and services, in general, it is needed to carry out a management based on appropriate process management plan. In doing so, it is reasonable to prepare a "process management standard" in advance, which is a standard process management plan, and utilize it with some adjustments. "QC process chart" is one of the typical tools to design and describe a process management plan. However, its composition and preparation method has not been proposed systematically. In this paper, we aim to propose a methodology for designing process management standards for daily work in hospitals. We sort out and arrange the concepts relevant to process management, and propose a method to reasonably design process management standards. In using the proposed method, we first breakdown quality objectives in the work, and design process management standard to achieve the quality objectives in six steps. We apply the proposed methodology to "blood sampling" process in the testing department at Hospital A, and design a process management standard for blood sampling process. Then, we make a verification of the validity of the proposed methodology by comparing the designed process management standard with an existing operation standard in Hospital A.

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