Information-Seeking Behavior of Public Library Users : Generating Concepts and a Theory Based on a Qualitative Analysis of Interview Data

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  • SUGIE Noriko
    Faculty of Media and Information Resources, Surugadai University

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Other Title
  • 公共図書館における利用者の情報探索行動 : インタビュー記録の質的分析による概念と理論の生成
  • コウキョウ トショカン ニ オケル リヨウシャ ノ ジョウホウ タンサク コウドウ インタビュー キロク ノ シツテキ ブンセキ ニ ヨル ガイネン ト リロン ノ セイセイ

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Abstract

The objective of this study was to generate concepts and a theory that can illuminate the information-seeking behavior of public library users. Thirty-five semi-structured interviews were conducted at five public libraries. The interview data were analyzed using the Modified Grounded Theory Approach. Thirty-five concepts were extracted and organized into seven categories: 1) accumulating needs and feelings, 2) recognition of search at libraries, 3) emotion experienced at the start of a search, 4) physical conditions, 5) conducting a search, 6) acquisition of information/resources, and 7) evaluation and perception for search results. The structure of these categories was also determined, for example, "accumulated needs and feelings" directly prompt "conducting a search," "recognition of search at libraries" affects "conducting a search," conducting a search results in "acquisition of information/resources," and leads to an "evaluation and perception of search results."

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