A Service Value Creation Model Based on Sharing Service Experience and its Application to Korean Language Education
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- Dong Wooseok
- Japan Advanced Institute of Science and Technology
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- Shirahada Kunio
- Japan Advanced Institute of Science and Technology
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- Kosaka Michitaka
- Japan Advanced Institute of Science and Technology
Bibliographic Information
- Other Title
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- サービス経験共有によるサービス価値創造モデルと韓国語教育への応用
- サービス ケイケン キョウユウ ニ ヨル サービス カチ ソウゾウ モデル ト カンコクゴ キョウイク エ ノ オウヨウ
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Abstract
In this paper, we propose a service value creation model based on sharing service experience. Experiences for services still remain in customers' brain or heart after the services are finished. Our main aim is to share customers' experiences and find suitable service by analyzing information shared after service providing. In the proposed model, the direct service field and the indirect service field are prepared. In the indirect service field, customers share their service experience by using Information Technology (Web2.0, Social network). Suitable services can be found by analyzing information in the indirect service field. The effectiveness of this new model is demonstrated through its application to Korean language education.
Journal
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- IEEJ Transactions on Electronics, Information and Systems
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IEEJ Transactions on Electronics, Information and Systems 133 (4), 777-784, 2013
The Institute of Electrical Engineers of Japan
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Details 詳細情報について
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- CRID
- 1390001204609525888
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- NII Article ID
- 10031161273
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- NII Book ID
- AN10065950
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- ISSN
- 13488155
- 03854221
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- NDL BIB ID
- 024638972
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- Text Lang
- ja
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- Data Source
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- JaLC
- NDL
- Crossref
- CiNii Articles
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- Abstract License Flag
- Disallowed