Development of a Questionnaire for Pharmacists on Medication Counseling to Pregnant and Lactating Patients and Investigation of Changes in Pharmacists' Awareness after Communication Skills Training

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  • 薬剤師の妊娠・授乳中の患者への服薬説明に関する調査票の開発およびコミュニケーションスキルトレーニングによる意識変化の検討

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This study aimed to develop a questionnaire on pharmacists' responses to pregnant and lactating women, and to investigate changes in pharmacists' awareness regarding such patients after receiving communication skills training (CST). We administered our original questionnaire on the state of explaining to pregnant and lactating patients about taking medication, which involved 2 scales (communication skills and attitude to pregnant and lactating patients), to 112 pharmacists, who attended a seminar in the years 2010-2012 when they trained to become supporters of such patients. As a result of factor analysis, we extracted the following factors: 1) efforts to deliver necessary information, 2) development of a trusting relationship, 3) influence of information and knowledge, 4) respecting privacy, and 5) recognition of treatment. We generally obtained the factor structure that we had expected, which verified the questionnaire's factorial validity. Also, Cronbach's alpha value for each factor was ≥ 0.600, indicating high internal consistency. We also administered the questionnaire to 34 pharmacists who attended the same seminar in the year 2013, in order to investigate changes in their awareness. Their awareness of Factors 2), 4), and 5), which did not change through lectures to promote knowledge, was raised after CST (P < 0.05). Thus it is suggested that this questionnaire could serve as measure of a pharmacist's awareness, and be used for training those pharmacists with insufficient communication skills with pregnant and lactating patients.

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