書誌事項
- タイトル別名
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- Cellphone text messages that disclose secondary emotions reduce burnout in emotional laborers
- 副次的感情の開示による感情労働者のバーンアウト低減の試み : 携帯電話の電子メール機能を活用して
- フクジテキ カンジョウ ノ カイジ ニ ヨル カンジョウ ロウドウシャ ノ バーンアウト テイゲン ノ ココロミ : ケイタイ デンワ ノ デンシ メール キノウ オ カツヨウ シテ
- —携帯電話の電子メール機能を活用して—
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抄録
People doing emotional labor need to suppress their feelings as a part of their job. As a result, they suffer from persistent work stress. We examined if writing disclosure about secondary emotions by using cell phone text messages is an effective intervention against the stresses of emotional labor. Participants who engaged in interpersonal work were randomized to the following groups: (a) experimental condition consisting of participants who wrote about secondary emotions for three consecutive weeks (N=6), (b) control-writing condition consisting of participants who recorded their daily life activities, such as sleeping time for three consecutive weeks (N=6), and (c) no-writing condition (N=8) consisting of participants that only responded to a questionnaire. Changes in emotional dissonance, burnout, frequency of recalling the job, and secondary emotions were assessed on three occasions. Results of ANOVAs indicated that participants in the experimental condition had a significant reduction in all variables except secondary emotions at follow-up. These results indicate that written disclosures about secondary emotions may restrain the progression of burnout in emotional laborers.
収録刊行物
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- 感情心理学研究
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感情心理学研究 20 (1), 9-17, 2012
日本感情心理学会
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詳細情報 詳細情報について
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- CRID
- 1390001205296724480
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- NII論文ID
- 130005109180
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- NII書誌ID
- AA11429846
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- ISSN
- 18828949
- 18828817
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- NDL書誌ID
- 024089548
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- 本文言語コード
- ja
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- データソース種別
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- JaLC
- NDL
- Crossref
- CiNii Articles
- KAKEN
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- 抄録ライセンスフラグ
- 使用不可