Effects of emoticons and pictograms on communication of emotional states via mobile text-messaging

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  • Hirose Nobuyuki
    Faculty of Information Science and Electrical Engineering, Kyushu University
  • Ushijima Yusuke
    Jupiter Telecommunications Co., Ltd.
  • Mori Shuji
    Faculty of Information Science and Electrical Engineering, Kyushu University

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Other Title
  • 携帯電話メールによる感情の伝達に顔文字と絵文字が及ぼす影響
  • ケイタイ デンワ メール ニ ヨル カンジョウ ノ デンタツ ニ カオ モジ ト エモジ ガ オヨボス エイキョウ
  • 悲しみ評価尺度の作成および6種類の悲しみ喚起場面における評価の検討

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Abstract

In computer-mediated communication, the lack of nonverbal cues such as facial expression, tone of voice, gestures leads to difficulties in communicating emotional states. Emoticons and pictograms are visual cues suggestive of facial expression or emotion and have been recently used as nonverbal surrogates in computer-mediated communication. The present study investigated whether and how visual cues (emoticons or pictograms) influence emotional communication in mobile text-messaging that conveys the following emotions: happiness, sadness, anger, or anxiety. The results showed that visual cues depicting a smile facilitate the communication of happiness, irrespective of the type of cue. The communication of anger was also facilitated by a pictogram depicting this emotion, but the intensity of sadness was relieved by a crying face pictogram. In the case of anxiety, visual cues had no effect on emotional communication. The rated degree of emotion differed between pictograms which are converted according to the mapping table but have different appearances. Furthermore, we found that the colors of pictograms facilitate emotional communication. These findings help understanding of the effective transmission of emotional states in text-messaging on mobile phones.

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