Experience of the Virtual Nursing Consultation Room, 4 years after its establishment

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  • Sugihara Harumi
    Medical Liaison Office, Tokushima University Hospital Division of Nursing, Tokushima University Hospital
  • Tada Toshiko
    Medical Liaison Office, Tokushima University Hospital Dept. of Nursing, Institute of Health Biosciences, Graduate School, The University of Tokushima
  • Ooka Hiroko
    Division of Nursing, Tokushima University Hospital
  • Morikawa Tomiaki
    Medical Liaison Office, Tokushima University Hospital Dept. of Medical Informatics, Tokushima University Hospital
  • Moriguchi Hiroki
    Medical Liaison Office, Tokushima University Hospital Dept. of Medical Informatics, Tokushima University Hospital Dept. of Medical Informatics, Institute of Health Biosciences, Graduate School, The University of Tokushima

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Other Title
  • バーチャル看護相談室開設から4年間の利用状況分析
  • バーチャル カンゴ ソウダンシツ カイセツ カラ 4ネンカン ノ リヨウ ジョウキョウ ブンセキ

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Description

This study analyzed the implementation of “Community Health Care Room", an virtual nursing advising service at the Tokushima University Hospital, which was introduced in April 2004. Between October 2005 and March 2008 we examined website visits and usage such as search key words, access counts, users' areas, browsed time zones and frequently browsed questions, using an access log analysis software. Over this period convenience was improved through an accumulating database and information with more outer links was added. By the end of December of 2007 the consultation details were finalized and a total of 1,221 questions and answers for categories such as intractable disease, psychiatric disease, cerebrovascular disease, pediatric disease, dental disease, cancer and palliative care were entered into the system.<br>Results revealed that the website was accessed from all prefectures in Japan, and half of them were from Tokushima prefecture. The morning hour at 11 AM is the most frequent browsed time zone;the 4 AM nighttime is the least accessed time. Questions in the category of disease and health problems were the most frequent browsed questions, followed by regarding medical and welfare institution and financial problems. While questions were constantly added, access increased year by year. Currently the hit count has exceeded 100,000 accesses per year. Since 2008 our website maintains its top position in the internet with the search word “Community Health Care Room".<br>Our survey reveals that the website has accomplished its original purpose and successfully maintains its “anywhere, anytime, by anyone" 24-hour information service about health, medical and welfare.

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