The Research Subject of Industrial Engineering in Service Locations
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- MIHARA Kozi
- Chiba Institute of Technology
Bibliographic Information
- Other Title
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- サービス現場における経営工学的研究課題
- サービス現場における経営工学的研究課題 : サーバクション・システムからのアプローチ
- サービス ゲンバ ニ オケル ケイエイ コウガクテキ ケンキュウ カダイ : サーバクション ・ システム カラ ノ アプローチ
- ― サーバクション・システムからのアプローチ ―
- — Approach from Servuction System —
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Abstract
<p>In this paper, the point of service encounters was considered based on the difference with the production area. Based on the servuction system which captures service at a production-like standpoint, the research theme of industrial engineering is discussed. As a result, three sub-systems in the servuction system and five factors in the service system are discussed. Finally, an example of the research theme in each system is shown.</p>
Journal
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- Journal of Japan Industrial Management Association
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Journal of Japan Industrial Management Association 68 (2), 82-85, 2017
Japan Industrial Management Association