A Study on the Improvement of the Customer Satisfaction in Zoological gardens based on Information Technology

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Other Title
  • ＩＴを活用した動物園の顧客満足度向上研究（第２報）
  • Technical construction of the Teijiro family system
  • 弟路郎ファミリーシステムのハードウエア・ソフトウエア構築

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Abstract

This study aims to expand the customer service of the zoo, by using information technology. To probe these kind of topic, an intelligence network as infrastructure is necessary. However, many zoo of our country does not have intelligence communication system like PC LAN even their institution is huge. There was a similar problem in Maruyama Zoo, too. We solve this problem and build simple network environment by utilizing existing communication wiring effectively. In addition, we became to show several service proposal, like, Live camera site service and, customer management method using RFID card. We could also improve the customer satisfaction by making SNS site.

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Details 詳細情報について

  • CRID
    1390001205610709632
  • NII Article ID
    110006893126
  • NII Book ID
    AA11675172
  • DOI
    10.11247/jssd.55.0.130.0
  • Text Lang
    ja
  • Data Source
    • JaLC
    • CiNii Articles
  • Abstract License Flag
    Disallowed

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