C-8 Analysis of Value Creation in Food Service Innovation

DOI
  • 浅井 俊之
    株式会社イオンイーハートファシリテートチーム
  • 小山 珠美
    千葉工業大学プロジェクトマネジメント学科
  • 越島 一郎
    千葉工業大学プロジェクトマネジメント学科

Bibliographic Information

Other Title
  • C-8 外食サービス改革のための価値創造分析(サービスチーム・イノベーショントラック,サービス化社会における知識結集型プロジェクトマネジメント-イノベーションとサステナビリティの基盤と方法-)

Abstract

Food service industry has to be innovated to overcome its low productivity. In this paper, the authors investigate its work process by mean of IDEF0 method. Based on the 3S (scheme, system and service) model proposed by Ohara, this detailed study reveals a fundamental structure of "Moments Of Truth" in IDEF0 figures where three value-chains belonging to customers, floor-staffs and kitchen-staffs respectively are linked each other by means of "service" in 3S model. A certain "Hospitality (Omotenashi in Japanese)" creation model is also proposed based on the "Moments Of Truth" structure.

Journal

Keywords

Details 詳細情報について

  • CRID
    1390001205835254272
  • NII Article ID
    110007388734
  • DOI
    10.20702/iappmproc.2008.spring.0_191
  • ISSN
    24320382
  • Text Lang
    ja
  • Data Source
    • JaLC
    • CiNii Articles
  • Abstract License Flag
    Disallowed

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