2404 A Service Design Framework for Co-creating Business Values

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  • 2404 ビジネス価値の共創に向けた設計支援LCMフレームワーク(OS12-1 ライフサイクル設計とサービス工学I,OS12 ライフサイクル設計とサービス工学)

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This paper proposes a framework for co-creating business between IT vendors and clients. The framework is formed of an organization, which essentially acts as a hub between IT vendors and clients, and lifecycle management tools to support them. The tools consist of a service portfolio and design editors/viewers. Clients' requirements, service systems and delivery processes are represented as models with respective editors, referencing for the service portfolio, which stores service lifecycle data. The service portfolio adopts the concept of Axiomatic Design as a foundation for lifecycle data integration, enabling standardization of phases of design processes and identification of design constraints. With this integration, service models with other design aspects can be generated. They will give us better understanding of the value of services, and the tools will help the practitioners share the knowledge with clients and co-create new services.

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