Analysis of Value Creation in Food Service Innovation

DOI 1 Citations

Bibliographic Information

Other Title
  • 外食サービス改革のための価値創造分析

Abstract

Food service industry has to be innovated to overcome its low productivity. In this paper, the authors investigate its work process by mean of IDEF0 method. Based on the 3S (scheme, system and service) model proposed by Ohara, this detailed study reveals a fundamental structure of "Moments of Truth" in IDEF0 diagram where three value-chains belonging to customers, floor-staffs and kitchen-staffs respectively are linked each other by means of "service" in 3S model. A certain "Hospitality (Omotenashi in Japanese)" creation model is also proposed based on the "Moments Of Truth" structure.

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Details 詳細情報について

  • CRID
    1390001206106551040
  • NII Article ID
    110007388835
  • DOI
    10.20702/iappmjourante.3.1_127
  • ISSN
    24329894
  • Text Lang
    ja
  • Data Source
    • JaLC
    • CiNii Articles
    • KAKEN
  • Abstract License Flag
    Disallowed

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