A Quality Management Approach and Implementation of a Practical Quality Control Activity(<Special Issue> Project Quality and Customer Satisfaction)

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  • 品質マネジメントの取り組みと品質管理の実際(<特集>プロジェクトの品質と顧客満足)
  • 品質マネジメントの取り組みと品質管理の実際
  • ヒンシツ マネジメント ノ トリクミ ト ヒンシツ カンリ ノ ジッサイ

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Quality of information systems is one of the essential components for achieving high customer satisfaction. Considering the current environment where social significance of information systems is more highlighted, producing and delivering quality products is the most important task for information systems service providers. In this paper, we explain a framework of quality management implemented for improving customer satisfaction in the company. We also introduce our quality control method practiced within the framework as a case study.

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