Development of Interactive Communication System for Supporting Outpatient Medical Treatment with Considering User Experience

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  • ユーザーエクスペリエンスを考慮した服薬支援インタラクティブコミュニケーションシステムの開発
  • ユーザーエクスペリエンス オ コウリョ シタ フクヤク シエン インタラクティブ コミュニケーション システム ノ カイハツ

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<p>This paper reports a development of an interactive communication system between outpatient and pharmacist for not only supporting the patient medical treatment, but also enabling pharmacist to constantly check the status of patient medication and address their problems. System hardware consists of a Web/mail sever and mobile handsets for outpatients and pharmacists working in dispensing pharmacies. Conventional systems were not useful because of low interactivity between pharmacist and patient, and low usability of handset that discouraged their motivation. In order to improve those user experience quality meeting needs of patient, we - researchers of engineering collaborated with pharmaceutical communication experts and pharmacists working in dispensing pharmacies. In our system developing, interaction between pharmacist and patient is divided into three sections, which are, 1)interaction between patient and handset, 2)interaction between pharmacist and handset, and 3)interaction between patient and pharmacist. Interaction requirements were studied in each of the three interaction sections incorporating the opinions of patients. To realize the interaction requirements, iPhone was adopted as user terminal, and iPhone applications were originally developed. For future experiments for pediatric patients, system parameters and contents are developed for pediatric patients.</p>

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