New TQM's Approach to Solve Problems of the Past TQC

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  • TQCにおける課題とTQMでの対応
  • TQC ニ オケル カダイ ト TQM デ ノ タイオウ

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After the TQC movements in the 1980s, TQC activities were reviewed and many problems about TQC were found. Through these studies, the new concept of TQM is being configured. However the relationship between the problems of TQC and the concept of TQM is not clear. It is difficult to understand what problems of TQC are solved in the TQM, and what problems should be considered in TQM. One of the main aims of this paper is to clarify the relationship between the problems of TQC and the concept of TQM and make TQM more useful. In this paper, first we survey the articles in the main journals on TQC published in 1990s. We extract the problems of TQC from the articles and make knowledge pieces of the problems. The knowledge pieces are statements about the problems of TQC in the articles. Next, we classify the problems by the grouping method of CDM^<TM> which is similar to the KJ method. Finally we clarify the relationship between the classified problems and the concept of TQM. This study will indicate us what should necessarily be for the new TQM, and give us a concrete shape of TQM concept.

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