The Internet and Customer Harassment

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  • インターネットとカスタマーハラスメント
  • インターネット ト カスタマーハラスメント

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<p>In the information society, it is easy for customers to transmit information. Many companies connect customer opinions to product development and service improvement. However, at the turning point of the Toshiba-complainer-incident, the Internet became one of the risks for companies. In this paper, I analyze the structure of past net troubles from the viewpoint of interest and ambiguity. Recently, a hoax of lack of toilet paper has spread. I also introduce how to deal with attacks by malicious customers.</p>

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