Development of a Service Quality Scale in Participant Sport Tourism
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- Muneda Masaya
- Waseda University
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- Matsuoka Hirotaka
- Waseda University
Bibliographic Information
- Other Title
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- 参加型スポーツツーリズムにおけるサービスクオリティ尺度の開発
- 参加型スポーツツーリズムにおけるサービスクオリティ尺度の開発 : レースイベント参加者に焦点をあてて
- サンカガタ スポーツツーリズム ニ オケル サービスクオリティ シャクド ノ カイハツ : レースイベント サンカシャ ニ ショウテン オ アテテ
- Focus on Participant Race Events
- レースイベント参加者に焦点をあてて
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Abstract
<p>Given an increase in the number of participant sports events, it has become crucial to attract a high number of tourists from outside the city in order to make such events successful. One of the key factors is service quality; however, the literature on sport tourism has conducted limited investigation on service quality and its dimensions in the context of participant sports events. This study aims to develop scales for measuring service quality in participant sports tourism for race events. This study used qualitative and quantitative data and employed multiple steps, respectively, to construct the scale and examine its reliability and validity.</p><p>The results of the CFA indicated an acceptable model fit for 50 items with 18 factors in seven dimensions (Event Outcome, Couse, Event Venue and Physical Environment, Administration, Tourism Outcome, Tourism Attraction, and Accommodation). The findings provide suggestions for managerial implications and future research in sport tourism.</p>
Journal
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- Japanese Journal of Sport Management
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Japanese Journal of Sport Management 12 (2), 33-53, 2020-12-25
Japanese Association for Sport Management
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Details 詳細情報について
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- CRID
- 1390005822566972800
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- NII Article ID
- 130007996653
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- NII Book ID
- AA12410300
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- ISSN
- 21850313
- 18840094
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- NDL BIB ID
- 031270541
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- Text Lang
- ja
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- Data Source
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- JaLC
- NDL
- Crossref
- CiNii Articles
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- Abstract License Flag
- Disallowed