書誌事項
- タイトル別名
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- Proposal of customer modeling method to support skill sharing service design
抄録
<p>Skill-sharing services have a potential for fostering regional development and mutual aid within the community through residents’ social participation. Despite the growing social demand for skill-sharing services, there are still few cases to utilize individuals' knowledge, skills, and other intellectual assets. In order to widely diffuse skill-sharing services, it is necessary to clarify customer’s circumstances (motivations and barriers to use services) and reflect on the service design process. However, there is a lack of knowledge and practical method on customer analysis of skill-sharing services. This study thus proposes a customer analysis model to support skill-sharing service design. To this end, this paper derives motivations and barriers of customers in skill-sharing services through a systematic literature review of extant researches related to customer research in the sharing economy and empirical analysis of actual skill-sharing service. The proposed model’s applicability is demonstrated by application to a pilot survey with university students. The application result revealed that skill-provider emphasized economic, social, and self-realizationally motivations and skill-user have strong economic motivations. This result will contribute to designing service content to be provided by skill-sharing services aligning with target customers’ preference and feature.</p>
収録刊行物
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- 設計工学・システム部門講演会講演論文集
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設計工学・システム部門講演会講演論文集 2020.30 (0), 1209-, 2020
一般社団法人 日本機械学会
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詳細情報 詳細情報について
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- CRID
- 1390007050485674112
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- NII論文ID
- 130008058635
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- ISSN
- 24243078
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- 本文言語コード
- ja
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- データソース種別
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- JaLC
- Crossref
- CiNii Articles
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- 抄録ライセンスフラグ
- 使用不可