サービタイゼーションの転換プロセスの探究:日本の一般機械器具製造業のサーベイ調査に基づく探索的分析
説明
<p>The purpose of this paper is to explore the transition process of servitization. Servitization has generated a considerable body of research and industry engagement. Yet, most of the studies associated with this topic were in the descriptive approach based on case studies, and few were in the prescriptive approach based on the derivation of propositions or hypotheses by surveys. To fill this gap, we conducted a questionnaire survey of the General Machinery-Equipment Manufacturing Industry in Japan. As a result of the exploratory analysis, we extracted four factors (customer retention, organizational readiness, the commitment of servitization, and organization support). Then, we proposed five propositions related to the transition process of servitization. In helping to clarify the transition process, our findings suggest a prescriptive model deal with the complexity of servitization and emphasize the significance of exploring discontinuous changes in the process.</p>
収録刊行物
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- サービソロジー論文誌
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サービソロジー論文誌 5 (1), 1-13, 2021
サービス学会
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キーワード
詳細情報 詳細情報について
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- CRID
- 1390007392211724416
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- NII論文ID
- 130008069667
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- ISSN
- 24355763
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- 本文言語コード
- ja
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- 資料種別
- journal article
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- データソース種別
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- JaLC
- CiNii Articles
- KAKEN
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- 抄録ライセンスフラグ
- 使用可