Examination of Language Media and Support Methods Desired by Hearing Impaired Person at the Time of Medical Examination in Health Check-up

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  • 健診において聴覚障がい者が希望するコミュニケーション方法の検討
  • ケンシン ニ オイテ チョウカク ショウガイシャ ガ キボウ スル コミュニケーション ホウホウ ノ ケントウ

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Abstract

<p>Objective: In this study, a questionnaire survey was conducted among hearing-impaired people at the time of medical examination and among assisting staff in order to understand their desired language media and support methods. </p><p>Methods: Twenty-five people with hearing impairment who visited our center between April 1, 2020, and March 31, 2021, were surveyed about the inconveniences they experienced during examination. Furthermore, a questionnaire survey was also conducted among assisting staff members to identify the problems and innovations in the various departments (administrative department, radiology department, nursing department, and laboratory department). The questionnaires from both surveys were tabulated, examined, and compared. </p><p>Results: The tests perceived as inconvenient by people with hearing impairement were gastric X-ray test (32.0%) and abdominal ultrasonography (24.0%). The preferred language media were written (29.6%), gesture (22.2%) and oral (22.2%), and a small percentage (3.7%) preferred sign language. As for their ideal support method, many people requested the use of explanation panels and materials detailing the test procedures. The responses in the staff questionnaire differed in all departments. </p><p>Conclusion: Most hearing-impaired people who are examined at our center prefer written conversation as a language medium and need easy-to-understand visual explanations. In the future, we believe that it would be beneficial to use tablet devices for visual explanations and voice-to-text conversation function. Moving forward, we plan to share information among staff members and aim to become a barrier-free medical test center that caters to all examinees and not only those with hearing impairment.</p>

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