Feature Analysis and Model Construction of Counseling Skill Possessed by Expert Hairdresser Focusing on Actions and Thoughts
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- SATO Fumihiko
- Waseda University
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- KANEKON Naoko
- Graduate School of Human Sciences, Waseda University
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- SHIKATA Yoko
- Graduate School of Human Sciences, Waseda University
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- MATSUI Tatsunori
- Waseda University
Bibliographic Information
- Other Title
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- 熟達美容師の行為と思考に着目したカウンセリング技能に関する特徴分析とモデル構築
Description
<p>In this study, we conducted interview surveys and observational surveys for understanding the characteristics of counseling skills possessed by expert hairdresser, and developed an integrated model of activities and thought processes in counseling. As a result, the following three characteristics were suggested: (1) The counseling process is proposal-based rather than listening-based, (2) The thoughts in the observation phase are based on abstract cognitions about clothing, and (3) The decision-making in the observation phase are more frequently in line with the customer’s wishes. These are expected not only to explain the skills possessed by expert hairdressers but also to provide clues for discussing counseling by novice. Therefore, this study is expected to contribute to the expertise of hairdresser. In constructing the model, we developed a method for integrated visualization of activities and thought processes. This method is considered to be novel and useful in skill analysis.</p>
Journal
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- Transactions of Japan Society of Kansei Engineering
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Transactions of Japan Society of Kansei Engineering 21 (4), 415-424, 2022
Japan Society of Kansei Engineering
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Keywords
Details 詳細情報について
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- CRID
- 1390013087508683520
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- ISSN
- 18845258
- 18840833
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- Text Lang
- ja
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- Data Source
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- JaLC
- Crossref
- KAKEN
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- Abstract License Flag
- Disallowed