Investigation on the Use of an Automated Question-and-Answer Post-Dispensing Follow-up Application during the Medication Period

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  • 服薬期間中における質問自動送信型服薬フォローアップ アプリケーションの使用実態に関する研究
  • フクヤク キカンチュウ ニ オケル シツモン ジドウ ソウシンガタ フクヤク フォローアップアプリケーション ノ シヨウ ジッタイ ニ カンスル ケンキュウ

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<p>Objective: Continuous medication management is demanded from community pharmacists, including mandatory follow-ups (FUs) during the medication period. To improve their efficiency and quality, a software application (app) is being introduced. We investigated the use of the app for FUs by comparing it to the use of phone calls.</p><p>Design: This was a retrospective studythat collected FU records from participating pharmacies.</p><p>Methods: FU records of an automated question-and-answer post-dispensing app and phone calls made at 10 pharmacies in June-July 2021 were collected. Differences in the work time and contents of each FU tool were evaluated.</p><p>Results: Of the 138 eligible cases, 69 (50.0%) used the app and 62 (44.93%) used phones. There was 1 case of FU interruption using the app and 12 for those using phone calls. Preparation time to initiate FU was shorter using the app than phone calls (0.28 ± 0.96 min vs. 5.06 ± 5.44 min). Moreover, there were more cases of pharmaceutical problems identified using the app than phone calls (69.57% vs. 35.48%).</p><p>Conclusion: The FU app maybe a more efficient tool for identifying problems than phone calls. Further studies are needed to optimize the tool according to patient characteristics.</p>

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