Embracing Technological Innovation: A Review of Hi-Tech Services in Hospitality Industry

DOI IR (HANDLE) Open Access
  • Milan Sharma
    School of Hotel Management and Tourism, Lovely Professional University
  • Amrik Singh
    School of Hotel Management and Tourism, Lovely Professional University

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Description

Tourism, dining, and travel have always benefited from technology. The pandemic has forced many companies and customers to rethink hospitality and its operations. This study reviews innovative high-tech hotel management services that promote responsible and sustainable hospitality. A fifteen-year review examined study methods, technology advances, and points of view. The findings bode well for hotel management technology and research. After a content analysis, it is found that the hotel uses cutting-edge technology to run its restaurant, lobby, concierge, guest feedback, and room services. Although cutting-edge technology has benefits, the writers find that implementing digital technologies is tough. The benefits include guest enjoyment, safety, and environmental protection. The proposed research only considered works published in journals indexed with reliable sources.

Journal

  • Evergreen

    Evergreen 11 (4), 2818-2830, 2024-12

    Transdiscilinary Research and Education Center for Green Technologies, Kyushu University

Keywords

Details 詳細情報について

  • CRID
    1390021370916193408
  • DOI
    10.5109/7326926
  • ISSN
    24325953
    21890420
  • HANDLE
    2324/7326926
  • Text Lang
    en
  • Article Type
    journal article
  • Data Source
    • JaLC
    • IRDB
    • Crossref
  • Abstract License Flag
    Allowed

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