Basic Concepts in Knowledge Management and How They differ from Document Management(<Special feature>Knowledge Innovation)

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  • YOSHIOKA Hayuru
    Industrial Revitalization Corporation of Japan Information Management Group Knowledge Management Superviser

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  • ナレッジマネジメントとは何か : 文書管理との違いを軸に(<特集>ナレッジ・イノベーション : 持続的な知識創造を支える組織と情報)
  • ナレッジマネジメントとは何か--文書管理との違いを軸に
  • ナレッジ マネジメント トワ ナニ カ ブンショ カンリ ト ノ チガイ オ ジク ニ

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The paper introduces basic concepts in Knowledge Management (KM) by clarifying key differences between KM and document management in the domains of: (i) target area and object, (ii) database, and (iii) communications. Examples are taken from cases at a global consulting firm, an annual winner of the "Most Knowledge Admired Enterprises" award and well-known for having one of the best knowledge enterprises (where I developed my KM career). There is no perfect model of KM ; the examples help to provide insights gained over the six years that I developed the KM practice.

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