Study on Practical Use of Trouble Information in Business Process

DOI Web Site 13 References

Bibliographic Information

Other Title
  • 業務プロセスにおける不具合情報の有効活用の研究
  • ギョウム プロセス ニ オケル フグアイ ジョウホウ ノ ユウコウ カツヨウ ノ ケンキュウ

Search this article

Abstract

As systems and products are advanced, it becomes essential for the manufactures of these products to ensure the quality of the business processes. Although Hitachi has developed and used a method of evaluating business processes of each business unit and their execution status based on ISO 9001 etc, it was not able to attain trouble free of the developed products. This paper proposed a procedure of producing questionnaires through analysis of troubles information, which can be used in the evaluation of business processes. This procedure considers the facts that effective countermeasures depend on types of inappropriate human behaviors and technical contents of troubles vary with business units. The proposed procedure was applied to a development project of the business unit related to social infrastructure. As the results, it was found that the questionnaires produced by the proposed procedure can greatly increase the number of findings as well as the number of the risks identified in FMEA/design documents.

Journal

References(13)*help

See more

Details 詳細情報について

Report a problem

Back to top