”Omotenashi” Quality in Home Appliances

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  • 家庭電化製品のおもてなし品質-パナソニックの製品安全リスクアセッサーエキスパート養成研修受講生の一考察-
  • カテイ デンカ セイヒン ノ オモテナシ ヒンシツ : パナソニック ノ セイヒン アンゼン リスクアセッサーエキスパート ヨウセイ ケンシュウ ジュコウセイ ノ イチ コウサツ

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This article describes what "Omotenashi" Quality in home appliances in actual products is. Firstly, we explore the philosophical meaning of "Omotenashi", and show that it can be a concept that is connected to preventive measures of quality problems. Secondly, one of the employee training courses, which can be a key to realize "Omotenashi" Quality, is briefly introduced including the history and the mind of Konosuke Matsushita, the founder of Panasonic Corporation.

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