Field Trial for Social Robots that Invite Visitors to Stores
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- Shi Chao
- ATR Intelligent Robotics and Communication Laboratories Osaka University
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- Satake Satoru
- ATR Intelligent Robotics and Communication Laboratories
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- Kanda Takayuki
- ATR Intelligent Robotics and Communication Laboratories
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- Ishiguro Hiroshi
- ATR Intelligent Robotics and Communication Laboratories Osaka University
Bibliographic Information
- Other Title
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- 客引きロボット導入に向けた社会実験
- キャクヒキキ ロボット ドウニュウ ニ ムケタ シャカイ ジッケン
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Abstract
We conducted a field study to investigate the social acceptance of social robots by stores, particularly for attracting passersby, which today's robots can autonomously perform. From interviews with ten store managers, we identified two main reasons they want to employ such social robots in their stores: robots offer cheap labor and provide unique value that humans cannot. They believe that robots are good at attracting the attention of visitors without causing or receiving stress. We also conducted three case studies in which we observed how store managers employed social robots in their stores. Each store manager requested different designs in the preparation phase. After deployment, we found that the managers were generally satisfied with the services autonomously offered by the robots, which successfully encouraged people to stop. For two out of three stores the robots successfully encouraged visitors to visit. The store managers were satisfied with the results and expressed a desire to use the robots again.
Journal
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- Journal of the Robotics Society of Japan
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Journal of the Robotics Society of Japan 35 (4), 334-345, 2017
The Robotics Society of Japan
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Details 詳細情報について
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- CRID
- 1390282679706759808
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- NII Article ID
- 130006855159
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- NII Book ID
- AN00141189
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- ISSN
- 18847145
- 02891824
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- NDL BIB ID
- 028286892
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- Text Lang
- ja
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- Data Source
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- JaLC
- NDL
- Crossref
- CiNii Articles
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- Abstract License Flag
- Disallowed