Effectiveness of Robot Support for Participants to Promote Their Active Dialogue : A Case Study of Group Counseling to Support Career Development(<Special Issue>Informal Learning in the Information Society)

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  • ロボットによる主体的な発話支援の有効性について : グループ・カウンセリングの事例を用いて(<特集>情報化社会におけるインフォーマルラーニング)
  • ロボットによる主体的な発話支援の有効性について : グループ・カウンセリングの事例を用いて
  • ロボット ニ ヨル シュタイテキ ナ ハツワ シエン ノ ユウコウセイ ニ ツイテ : グループ ・ カウンセリング ノ ジレイ オ モチイテ

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This paper describes an experiment in group counseling with a robot as a facilitator, for the purpose of examining the following issues; 1) whether the group counseling sessions are effective, and 2) whether the robot can facilitate participants to actively talk on their own initiative. The authors measured the participants' self-efficacy before and after the experiment using questionnaires, and counted the number of proactive utterances of each participant during the sessions. The authors compared the experimental groups with a robot facilitator that was manipulated by professional human facilitators and the control groups led by other professional human facilitators without the robot. The result showed that the group counseling sessions with the robot facilitator worked as well as the controlled sessions with the human facilitator. In addition, the participants in the experimental sessions talked on their own initiative much more than those in the controlled sessions. Finally, the authors qualitatively examined the contents of the utterances in the experimental sessions, and revealed that those utterances in the experimental sessions made the participants join the dialogue for promoting the counseling on their own initiative. In addition, the authors discussed the possibility and necessity of improvements of the robot as a group counseling facilitator.

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