A Study of Burnout among Human Service Professionals of Home Services: A Casual Analysis Focusing on the Ambiguity of Tasks

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  • 在宅福祉サービス専門職におけるバーンアウトの形成要因に関する研究
  • 在宅福祉サービス専門職におけるバーンアウトの形成要因に関する研究:業務の曖昧さを中心とした因果分析
  • ザイタク フクシ サービス センモンショク ニ オケル バーンアウト ノ ケイ
  • —業務の曖味さを中心とした因果分析—

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Abstract

In the present study, burnout phenomena among human service professionals working for the elderly at home were examined. It was hypothesized that ambiguous situations were causal factors of burnout, which lowered one's job satisfaction. A covariance structure analysis revealed that burnout was significantly determined by disagreement of communication, ignorance of coping with the problem and clearness of the work plan as well as assignment. Added to this, some factors such as administrative support, autonomy of work and the participation in decision making decreased the burnout symptoms in particular situations. The discussion focused on the meaning of social support for the employees of human services.

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