An automatic reference service system at Kyoto University Library.

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  • KUROHASHI Sadao
    The University of Tokyo Graduate School of Information Science and Technology
  • HIGASA Wataru
    The University of Tokyo Graduate School of Information Science and Technology

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  • 京都大学附属図書館における自動レファレンス・サービス・システム
  • 解説 京都大学附属図書館における自動レファレンス・サービス・システム
  • カイセツ キョウト ダイガク フゾク トショカン ニ オケル ジドウ レファレンス サービス システム

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Abstract

This paper describes the architecture of an automated reference service system developed for Kyoto University Library. The system employs two knowledge bases; the NDLC database for handling major questions at libraries such as “I am looking for books on ...”, and the general knowledge base written in natural language for handling other questions. Another characteristic of the system is to be able to conduct a conversation, not just return to one time response like existing information retrieval systems.

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