Cooperative Service and Its Design Process
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- WATANABE Kentaro
- Tokyo Metropolitan University
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- SHIMOMURA Yoshiki
- Tokyo Metropolitan University
Bibliographic Information
- Other Title
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- 協業型サービスとその設計プロセス
- キョウギョウガタ サービス ト ソノ セッケイ プロセス
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Abstract
The role of services to fulfill various customer needs has become more important. To satisfy these customer needs with limited resources, cooperation with companies or consumers is considered to be an effective approach. Meanwhile, there are few approaches available to analyze requirements of stakeholders including cooperative partners and to design cooperative services based on these requirements. Therefore, the authors introduce a modeling method to visualize requirements of stakeholders and service processes to satisfy them and a service evaluation method based on this for the design of cooperative services. In addition, the authors propose a design process of cooperative services using these methods.
Journal
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- Journal of Japan Industrial Management Association
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Journal of Japan Industrial Management Association 64 (1), 38-52, 2013
Japan Industrial Management Association
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Keywords
Details 詳細情報について
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- CRID
- 1390282680481373184
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- NII Article ID
- 10031186814
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- NII Book ID
- AN10561806
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- ISSN
- 21879079
- 13422618
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- NDL BIB ID
- 024695775
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- Text Lang
- ja
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- Data Source
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- JaLC
- NDL
- CiNii Articles
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- Abstract License Flag
- Disallowed