Realities and the Problem of Consumer Policy Division in Major Cities

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  • 全国主要都市における消費者行政の実態と課題
  • ゼンコク シュヨウ トシ ニ オケル ショウヒシャ ギョウセイ ノ ジッタイ ト カダイ

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Abstract

The study aims to show the realities and the problem of the consumer center and the consumer policy division in major cities. In autumn 2010, we conducted the questionnaire survey and the interview and facilities survey on its local-consumer policy division. As a result, we found the typical realities outlined below; 1) local-consumer policy division is in a special section and has consumer center, 2) it has a full-time employer for every 100,000 people above 200,000 people, 3) it is an administrative budget of the consumer policy per person for one year is almost between 40 and 50 yen , 4) it has counseling rooms and a reference room, 5) its consultants ask for consulting hours for over seven hours on weekdays, 6) Most of the consultant is a non-regular employee staff, and the consultants are employed by one for every 100,000 people, 7) the consultants make about 1500 yen an hour, 8) many consultants can take annually a training-course in the National Consumer Affairs Center of Japan (NCAC) .As a problem, the typical realities are inadequate level, and a little major cities doesn't reach their typical realities. In that sense, at first, many major cities is expected to reach their typical realities. Secondly, they are expected to reach their appropriate level.

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