Effects of Work Management System on Human Error Occurence

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  • 作業管理システムが作業ミスの発生に与える影響
  • サギョウ カンリ システム ガ サギョウ ミス ノ ハッセイ ニ アタエル エイキョウ

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Abstract

To prevent human errors in production processes, organizational work management activities are essential as well as worker's carefulness. The relationships between work management and human errors, however, have not been investigated systematically. This paper identifies the current status of work management systems and the types of human error occurring under the systems, the relationships between them, and the key points for improving the work management systems to prevent the errors based on the survey for Deming Prize awarded companies. According to results, many companies face to the errors which occurred under the conditions where the worker did not follow the operation standard, and performance evaluation and training focusing individual workers are effective to prevent the errors.

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