Effects of ISO 9000 and TQM Activities on Organization's Changeability and Stability

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  • ISO9000活動・TQM活動が組織の活性度・安定度に与える影響
  • ISO 9000 カツドウ TQM カツドウ ガ ソシキ ノ カッセイド アンテイド ニ アタエル エイキョウ

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Abstract

Recently, many companies are establishing their own quality systems using ISO 9000 series. Some of these companies, however, decrease their changeability, e.g., the number of revised standards. As a countermeasure for suppressing this side-effects, some researchers proposed to integrate ISO 9000 series and Total Quality Management which is a methodology for improvement and innovation. This paper investigated ISO 9000 registered companies and Deming-prize awarded companies, and then identified the effects of ISO 9000 and TQM activities on organization's standard revising rate, the number of problems aolved by managers/staff personnel, the number of themes sovled by QC circles, standard observing rate, and the number of abnormality. According to results, internal audit focusing appropriateness of the system, policy management, and QC training increase organization's changeability(standard revising rate and the number of problems solved by managers/staff personnel), with standardization training and level-up of standardization activities increasing organization stability(standard observing rate).

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