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Discrepancy prediction between the results purchase and pre-listening of the face-to-face sales

DOI

Bibliographic Information

Other Title
  • 対面販売でのヒアリング内容と購入結果の食い違い予測

Abstract

<p>It is difficult to interview real hope from customer through face-to-face consultation. For example, when customers try to purchase houses, even if they explain their hope to the sales staffs, they frequently purchase houses which are different from what they explain before. In other words, getting real hope of customer from face-to-face consultation is a difficult task. As the result, sales staff cannot offer satisfactory houses and lose their customers. In this study, we conducted a questionnaire on customers who bought house to see the relationship between pre-lisning results from them and their actual purchases.</p>

Journal

Details

  • CRID
    1390282763119279616
  • NII Article ID
    130007658506
  • DOI
    10.11517/pjsai.jsai2019.0_2m3j1303
  • Text Lang
    ja
  • Data Source
    • JaLC
    • CiNii Articles
  • Abstract License Flag
    Disallowed

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