An Evaluation Method for Remote Communication using Ultra and Meta-Realistic Telework Communication System

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  • 超臨場感テレワークシステムにおける遠隔コミュニケーション評価
  • チョウリンジョウカン テレワーク システム ニ オケル エンカク コミュニケーション ヒョウカ

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Telework is a flexible way to separate time and location from function. This study observes telework from the perspective of area activation and business continuity planning. When the percentage of teleworkers becomes high, a problem emerges in that it becomes difficult for workers to see shared situations. There are also reports that a sense of togetherness in the workplace is damaged. To address this problem, telework needs to use ultra and meta-realistic telework communication systems capable of recreating the office atmosphere. These systems recreate the office atmosphere through sound and video and offer a shared environment for communication. This kind of system has been developed to encourage a sense of togetherness and cooperation. This paper describes the development of ultra-realistic telework communication systems in a consignment study from the National Institute of Information and Communications Technology. We created an evaluation grid targeting remote communication, using a mental model approach based on individual structural theory, and settled on an evaluation method for remote communication suitable for an ultra-realistic telework communication system. We used this method in experiments and estimated the quality of remote communication. We found that a sense of togetherness was accomplished by using this system.

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