What is the Difference between Trust in Persons and Trust in Systems?

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  • 人への信頼、システムへの信頼、何が異なるのか？
  • ヒト エ ノ シンライ 、 システム エ ノ シンライ 、 ナニ ガ コトナル ノ カ?

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Abstract

This article clarifies the role of generalized trust in our risk society. The author believes that generalized trust, which is driven by social intelligence, can provide the new trust required to live in our highly complex society. In order to evaluate the role of generalized trust correctly, we need to distinguish between two types of generalized trust: trust based on democratic values and trust based on authoritarian values. Generalized trust based on democratic values, unlike the one based on authoritarian values, strengthens trust among people in a democratic society and helps provide various public goods including civic governance, economic prosperity, and social security. It does not necessitate obedience to an authority such as a government. People with this type of generalized trust will remain critical of expert authorities and their political power even if they trust most people in their society. At the same time, however, trust based on democratic values needs to be supported by social intelligence that may be unevenly distributed among social strata.

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